A clean reinstall of our iOS app (deleting all data including app cache)

If you are having issues with our app that reinstalling doesn't fix, clearing the app cache can help.

This process deletes the app and all its related data i.e. app cache, log-in details, preferences, and offline media content (as applicable).

Follow these simple steps from the Home screen of your device:

  1. Settings
  2. General
  3. iPhone/iPad storage
  4. Select our app
  5. Delete app
  6. Restart your device

The app has now been removed from your device. Go to the App Store, then download and install it again.

Feedback

Was this article helpful?

Related Help Articles

Responsible Gaming

Responsible Gaming

We are committed to responsible gaming, and are dedicated to an enjoyable and positive gaming experience.

Special Offers

Special Offers

PokerStars has special offers running all year round, with cash prizes, seats to the best live events and much more.

How to Play Poker

How to Play Poker

You'll find the rules of poker, beginner tips and in-depth strategy in the PokerStars How to Play section.

Playing for Real Money

Chip Stack

Make your first real money deposit and start playing at PokerStars. Deposits are fast and secure.