This end user license agreement (the "Agreement") should be read by you (the "User" or "you") in its entirety prior to your use of the website www.PokerStars.be (the “Site”) or any services or products offered on or through the Site. Please note that the Agreement constitutes a legally binding agreement between you and Gambling Management S.A. (referred to herein as "Operator", "us", “our” or "we") which operates the Site under the terms of the applicable gaming license issued by the Belgian Gaming Commission, and is a member of the group of companies owning and operating the Casino of Namur.
We have entered into an agreement with the PokerStars group (“the Service Provider”) to use the PokerStars branding and gaming software and to provide certain support and services to us.
For the purposes of this Agreement, the definition of “Software” will include the PokerStars poker software downloadable to your personal desktop or laptop computer (“PC”) from www.pokerstars.be (the “PC Software”) and the PokerStars mobile software application (the “Mobile Software”) downloadable to a mobile device (including, without limitation, a cellular phone, PDA, tablet, or any other type of device now existing or hereafter devised) (each, a “Device”) as well as all ancillary software to the poker software (whether web-based software or client/server software).
The provisions of this Agreement are entirely subject to applicable law and the terms of the Operator’s license issued by the Belgian Gaming Commission.
Subject to the terms and conditions contained herein the Operator grants the User a non-exclusive, personal, non-transferable right to install and use the Software on your PC or Device, as the case may be, in order to access the servers and play the poker games (the "Games") (the Software and Games together being the "Service").
The Software is licensed to you by the Operator for your private personal use. Please note that the Software is not for use by (i) individuals under 21 years of age, (ii) individuals under the legal age of majority in their jurisdiction and (iii) individuals connecting to the Site from jurisdictions from which it is illegal to do so and (iv) individuals prohibited from playing by the Belgian Gaming Commission. The Operator is not able to verify the legality of the Service in each jurisdiction and it is the User's responsibility to ensure that their use of the Service is lawful.
We reserve the right at any time to request from you evidence of age in order to ensure that minors are not using the Service. We further reserve the right to suspend or cancel your account and exclude you, temporarily or permanently, from using the Service if satisfactory proof of age is not provided or if we suspect that you are underage.
The Service Provider and its licensors are the sole holders of all rights in the Software and the Software’s code, structure and organisation, including copyright, trade secrets, intellectual property and other rights. You may not within the limits prescribed by applicable laws:
(each of the above is an "Unauthorised Use").
The Service Provider reserve any and all rights implied or otherwise, which are not expressly granted to the User hereunder and retain all rights, title and interest in and to the Software.
You agree that you will be solely liable for any damage, costs or expenses arising out of or in connection with the commission by you of any Unauthorised Use. You shall notify the Operator immediately upon becoming aware of the commission by any person of any Unauthorised Use and shall provide the Operator and Service Provider (and all affiliates of the foregoing) with reasonable assistance with any investigations it conducts in light of the information provided by you in this respect.
The terms "PokerStars", the domain names “pokerstars.be” and “pokerstarsmobile.be” and any other trade marks, service marks, signs, trade names and/or domain names used on the Site and/or the Software from time to time (the "Trade Marks"), are the trade marks, service marks, signs, trade names and/or domain names of the Service Provider, and the Service Provider reserves all rights to such Trade Marks. In addition, all content on the Site, including, but not limited to, the Software, images, pictures, graphics, photographs, animations, videos, music, audio and text (the "Site Content") belongs to the Service Provider and is protected by copyright and/or other intellectual property or other rights. You hereby acknowledge that by using the Service and the Site you obtain no rights in the Site Content and/or the Trade Marks, or any part thereof. Under no circumstances may you use the Site Content and/or the Trade Marks without the prior written consent of the Service Provider.
Additionally, you agree not to do anything that will harm or potentially harm the rights, including the intellectual property rights, held by the Service Provider in the Software, the Trade Marks or the Site Content nor will you do anything that damages the image or reputation of the Service Provider, its employees, directors, officers and consultants.
The Operator disclaims any and all warranties, expressed or implied, in connection with the Service which is provided to you "AS IS" and we provide you with no warranty or representation whatsoever regarding its quality, fitness for purpose, completeness or accuracy, other than the ones imposed by the Belgian Gaming Commission.
Regardless of our efforts to provide you with service of the highest quality, safety and security, we make no warranty that the Service will be uninterrupted, timely or error-free, that defects will be corrected or that the Software and the Site shall be free from viruses, bugs or other contaminants.
The Operator reserves the right to suspend, discontinue, modify, remove or add to the Service in its absolute discretion with immediate effect and without an obligation to provide you with notice where we consider it necessary to do so, including (for example) where we receive information that you have entered into any self-exclusion agreement with any gambling provider or where we deem it necessary for the management, maintenance or update of the Software and we shall not be liable in any way whatsoever for any loss suffered as a consequence of any decision made by the Operator in this regard.
The Operator and the Belgian Gaming Commission retain authority over the issuing, maintenance, and closing of Users' accounts on the Site. Any decision of the Operator, as regards any aspect of a User's account, use of the Service, or dispute resolution, is final and shall not be open to review or appeal.
Subject to applicable law and the terms of the Operator’s license issued by the Belgian Gaming Commission, prior to your use of the Service and on an ongoing basis you represent, warrant, covenant and agree that:
there is a risk of losing money when using the Service and that the Operator and the Service Provider have no responsibility to you for any such loss.
your use of the Service is at your sole option, discretion and risk.
You would be solely responsible for any applicable taxes which may be payable on cash or prizes awarded to you through your using the Service.
the telecommunications networks and Internet access services required for you to access and use the Service are entirely beyond the control of the Operator and the Operator shall have no liability whatsoever for any outages, slowness, capacity constraints or other deficiencies affecting the same; and
you are aged 21 or over and that you are not currently self-excluded from any online or mobile gambling site and that you will inform us immediately if you enter into a self-exclusion agreement with any gambling provider.
SOFTWARE MODIFICATIONS. User may not attempt to engage in any Unauthorised Use in any way.
PERSONAL USE. The Service is intended solely for the User's personal use. The User is only allowed to wager for his/her personal entertainment. Under no circumstances shall a User be permitted to use his/her "real money account" with the Operator for any purpose other than for using the Service. The User must provide full and truthful information in respect of all details and information provided by the User to the Operator and the User is obligated to update such details in the event of any change thereto.
REAL MONEY TRANSFERS. The real money transfer facility is accessed via the Site (the downloadable client), under the heading "requests" and then "transfer funds"). Users must enter the amount to transfer and the player ID of the intended recipient. Users are reminded that it is their responsibility to ensure they know who the other Users are before entering into these arrangements. Limits on transfers will be set by the Operator per User.
As part of the Operators' licensing agreement and in compliance with anti money laundering legislation, Users need to be aware they may be required to produce personal documentation (such as Government issued ID, bank statements and utility bills) upon request in order for their transfer to be processed. This allows the Operator to help protect the Users and prevent the Operator being used as a vehicle for money laundering or fraud.
The following terms and conditions also apply to the real money transfer facility:
COLLUSION. Collusion between Users by sharing hole cards or by any other methods is strictly forbidden. The Operator reserves the right, in addition to other measures, to restrict seating and/or to prohibit Users from playing at a particular poker table or in a tournament, including restricting two or more Users from playing together at the same table or in the same tournament. In addition, the Operator reserves the right to consider any collusion or attempt at collusion between players (including Users) as a material breach of this Agreement and accordingly the Operator shall have the right to terminate a User's account if a User engages or attempts to engage in any such activity, regardless of the outcome of such attempt.
EXTERNAL PLAYER ASSISTANCE PROGRAMS (EPA). The Operator prohibits those External Player Assistance Programs ("EPA Programs") which are designed to provide an "Unfair Advantage" to players. The Operator defines "External" to mean computer software (other than the Software), and non-software-based databases or profiles (e.g. web sites and subscription services). The Operator defines an "Unfair Advantage" as any instance in which a User accesses or compiles information on other players beyond that which the User has personally observed through the User's own game play. We encourage you to read Prohibited Online Software FAQ.
AUTOMATIC PLAYERS (BOTS). The use of artificial intelligence including, without limitation, "robots" is strictly forbidden in connection with the Service. All actions taken in relation to the Service by a User must be executed personally by players through the user interface accessible by use of the Software.
You agree that the Operator may take steps to detect and prevent the use of prohibited EPA Programs. These steps may include, but are not limited to, examination of software programs running concurrently with the Software on the User's computer. You agree that you will not attempt to bypass, interfere with, or block such steps, including, without limitation, the use of third party software that bypasses, interferes with, or blocks such steps.
CHIP-DUMPING. Chip-dumping occurs when any User intentionally loses a hand in order to deliberately transfer his chips to another User. Any User who participates or attempts to participate in chip-dumping with any other User, including being the recipient of funds, while using the Service may be permanently banned from using the Service and their User account may be terminated immediately. In such circumstances, the Operator will be under no obligation to refund to you any monies that may be in your User account at such time.
FRAUDULENT BEHAVIOR. In the event that the Operator deems that a User has engaged or attempted to engage in fraudulent, unlawful, dishonest or improper activity while using the Service, including without limitation, engaging in any of the activities set forth in this clause 5 or any other game manipulation, or the making of any fraudulent payment, including without limitation, use of a stolen credit card or fraudulent chargeback or money laundering, the Operator shall be entitled to take such action as it sees fit, including, but not limited to:
CURRENCY EXCHANGE. Users are able to effect currency exchange transactions via the Service on their PC or Device with funds standing to the credit of such User's account (the "Currency Exchange Facility"). All currency exchange transactions on the Currency Exchange Facility will take place at the current prevailing rate offered for the transaction type in question. The exchange rates will be updated on a regular basis, and it is possible that different rates may be offered depending on the type of transaction and movement in currency value. Users should ensure they are aware of fluctuations in the exchange rate and the impact this may have on their available funds before using the Currency Exchange Facility. The Operator may also, at its discretion, revoke or withdraw support for any particular currency without notice.
The use of the Currency Exchange Facility and/or User's account to engage in currency trading or speculation is strictly prohibited. To help maintain the integrity of the Currency Exchange facility, the Operator has the right to, in its sole discretion:
The User agrees to and accepts the terms and conditions relating to real money transaction processing and currency exchange located at /en/poker/real-money/processing-exchange-terms/.
Persons located in or residents of the United States and the United States Territories (the “Prohibited Jurisdictions”) are not permitted to make deposits into their accounts or engage in real-money play. For the avoidance of doubt, the foregoing restrictions on engaging in real-money play from Prohibited Jurisdictions applies equally to residents and citizens of other nations while located in a Prohibited Jurisdiction.
Players located in or residents of France and applicable territories, Italy, Estonia, Belgium, Denmark, Greece and Spain (the “Restricted Jurisdictions”) are required to play according to the regulations in each Restricted Jurisdiction, using the appropriately designated, licensed game clients.
Any attempt to circumvent the restrictions on play by any persons located in a Prohibited Jurisdiction or a Restricted Jurisdiction, is a breach of this Agreement. An attempt at circumvention includes, but is not limited to, manipulating the information used by the Operator to identify your location and providing the Operator with false or misleading information regarding your location or place of residence.
The policy and criteria for a User to effect a cashout from his/her User account can be found in our Cashout Policy. The Operator reserves the right to use additional eligibility criteria to determine the cashout options Users may be offered at any given time.
The User is prohibited from posting any unlawful, indecent, racist, obscene, libelous, defamatory or threatening material or any material that would violate any law or generally be considered to be offensive, via the Service whether using the chat function with respect to which please refer to the Card Room Rules, the player images option or in correspondence with staff of the Operator or the Service Provider.
Without prejudice to any other rights, if a User breaches in whole or in part any provision contained herein, the Operator reserves the right to take such action as it sees fit, including terminating this Agreement, immediately blocking access to the Service to such User, terminating such User's account, seizing all monies held in the relevant account and/or taking legal action against such User.
You agree to fully indemnify, defend and hold harmless the Operator, the Service Provider, and all affiliates, shareholders, directors and employees of the foregoing from and against all claims, demands, liabilities, damages, losses, costs and expenses, including legal fees and any other charges whatsoever, howsoever caused, that may arise as a result of:
Under no circumstances, including negligence, shall the Operator be liable for any special, incidental, direct, indirect or consequential damages whatsoever (including, without limitation, damages for loss of business profits, business interruption, loss of business information, or any other pecuniary loss) arising out of the use (or misuse) of the Service even if the Operator had prior knowledge of the possibility of such damages.
Each User account shall be accessible through the use of a combination of a unique User ID ("User ID"), a unique and secret password ("Password"), and other optional numeric authentication methods that the User may select (the User ID, Password and any other authentication features together being referred to as the "Login Credentials"). The User is obligated to choose his/her own User ID and Password in accordance with the rules relating thereto.
The User agrees that he/she is solely responsible for all use of the Service under his/her Login Credentials and that he/she shall not disclose the Login Credentials to any person whatsoever nor permit another person to use the Service via his/her User account.
The User is obliged to keep his/her Login Credentials secret and confidential at all times and to take all efforts to protect their secrecy and confidentiality. Any unauthorized use of the Login Credentials shall be the sole responsibility of the User and be deemed as his/her use. Any liability therefrom shall be that of the User.
A User may only have one User account on the Site and shall only use the Service using such single account. It is prohibited for a User to open multiple accounts on the Site. In the event that the Operator becomes aware of additional accounts opened by a User, the Operator may close such additional accounts without notice and may confiscate funds held in such additional accounts.
Please note that monies held by the Operator do not accrue interest in your favour.
You will not be able to place any bets using the Service in an amount greater than the total amount of money in your account.
You are fully responsible for paying all monies which may be owed by you to the Operator and for the successful receipt by the Operator of cleared funds equal in amount to the amount deposited by you (or by others on your behalf) to your account. In respect to payments made by you (or by others on your behalf) to your account in respect of the Service, you agree not to make any chargebacks and/or deny or reverse any payment made and to reimburse the Operator for any chargebacks, denial or reversal of payments you make and any loss suffered by us as a consequence.
The Operator reserves the right to run credit and/or identity checks on a User, with third party credit reference agencies or services, using the information provided to us by a User on registration with the Service. The third party credit reference agencies or services may retain a record of the information but they will not use the information for any other purpose.
The Operator reserves the right to use third party electronic payment processors and/or financial institutions to process payments made by and to you in connection with your use of the Service.
You acknowledge and agree that monies deposited by you in your account are held in a trust account on your behalf which is segregated from the Operator's operational expense accounts and is held with reputable financial institutions in Europe.
The Software contains, as a component, third party software, including software developed by the OpenSSL Project for use in the OpenSSL Toolkit (http://www.openssl.org); cryptographic software written by Eric Young ; ungif software written by Eric S. Raymond; PSTCollectionView software written by Peter Steinberger, and font software that is proprietary to the licensor or its suppliers and subject to the copyright laws of the United States and other jurisdictions (the “Licensed Software”).
The User’s use of the Licensed Software is subject to compliance with all of the terms and conditions of this Agreement.
The Licensed Software may not be altered, modified or extracted from the Software.
The User’s use is limited to “Internal Use” meaning use of the Licensed Software only in the course of the User’s customary and ordinary internal business or personal use and not for further resale, sublicensing or distribution. “Customary and ordinary internal business use” shall mean, for an End User that is an entity, use by such User, or its employees or authorized agents for the User’s customary and ordinary internal business. “Customary and ordinary personal use” shall mean use, by a User that is an individual, use by such User or a member of such User’s household for internal personal purposes. All such employees, agents, and household members shall be notified by the User as to the terms and conditions of this Agreement.
All rights not expressly granted in the Licensed Software are reserved.
The OpenSSL Toolkit, the ungif software, the PSTCollectionView software and cryptographic software is provided by the OpenSSL Project, by Eric S. Raymond, by Peter Steinberger and by Eric Young “as is” and any expressed or implied warranties, including, but not limited to, the implied warranties of merchantability and fitness for a particular prupose are disclaimed. In no event shall the OpenSSL Project, Eric Young, Eric S. Raymond, Peter Steinberger or their contributors be liable for any direct, indirect, incidental, special, exemplary or consequential damages (including, but not limited t, procurement of substitute goods or services; loss of use, data, or profits or business interruption) however caused and on any theory of liability, whether in contract, strict liability, or tort (including negligence or otherwise) arising in any way out of the use of the OpenSSL Toolkit, the ungif software, the PSTCollectionView software and cryptographic software, even if advised of the possibility of such damage.
The User accepts that the historical data of each game shall be as recorded on the Operator’s servers. In the event of a discrepancy between the cards displayed on your computer and the game records on the Operator's server the latter shall prevail. The User accepts that the "Instant Hand History" and "Hand Replayer" features of the Software shall not be considered as the official historical record of any hand.
The Operator reserves the right to update or modify this Agreement or any part thereof at any time without notice and you will be bound by such amended Agreement within 14 days of it being posted at the Site. Therefore, we encourage you to visit the Site regularly and check the terms and conditions contained in the version of the Agreement in force at such time. Your continued use of the Site shall be deemed to attest to your agreement to any amendments to the Agreement.
The Agreement and any matters relating hereto shall be governed by, and construed in accordance with, the laws of Belgium. You irrevocably agree that, subject as provided below, the courts of Belgium shall have exclusive jurisdiction in relation to any claim, dispute or difference concerning the Agreement and any matter arising therefrom and irrevocably waive any right that it may have to object to an action being brought in those courts, or to claim that the action has been brought in an inconvenient forum, or that those courts do not have jurisdiction. Nothing in this clause shall limit the right of the Operator to take proceedings against you in any other court of competent jurisdiction, nor shall the taking of proceedings in any one or more jurisdictions preclude the taking of proceedings in any other jurisdictions, whether concurrently or not, to the extent permitted by the law of such other jurisdiction.
If a provision of this Agreement is or becomes illegal, invalid or unenforceable in any jurisdiction, that shall not affect the validity or enforceability in that jurisdiction of any other provision hereof or the validity or enforceability in other jurisdictions of that or any other provision hereof.
The Operator reserves the right to assign this agreement, in whole or in part, at any time without notice. The User may not assign any of his/her rights or obligations under this Agreement.
No waiver by the Operator of any breach of any provision of this Agreement (including the failure of the Operator to require strict and literal performance of or compliance with any provision of this Agreement) shall in any way be construed as a waiver of any subsequent breach of such provision or of any breach of any other provision of this Agreement.
Nothing in this Agreement shall create or confer any rights or other benefits in favour of any third parties not party to this Agreement other than any the Service Provider.
Nothing in this Agreement shall create or be deemed to create a partnership, agency, trust arrangement, fiduciary relationship or joint venture between you and us.
This Agreement constitutes the entire understanding and agreement between you and us regarding the Service and supersedes any prior agreement, understanding, or arrangement between you and us.
The English language version of this Agreement shall be the prevailing version in the event of any discrepancy between any translated versions of this Agreement.
Copyright © 2014 Rational Intellectual Holdings Limited All rights reserved.
With regard to the OpenSSL Toolkit:
Copyright © 1998-2011 The OpenSSL Project. All rights reserved.
Copyright © 1995-1998 Eric Young. All rights reserved.
With respect to PSTCollectionView software:
Copyright (c) 2012-2013 Peter Steinberger
With respect to ungif software:
The GIFLIB distribution is Copyright (c) 1997 Eric S. Raymond
More information is available at www.pokerstars.be/en
Gambling Management S.A. can be contacted by email at email@example.com.